Booking or real-time queue: which to choose?
Book a time when you want to secure a specific slot in advance. Join the real-time queue when you want to be served soon without committing to a set time. You see your place and estimated wait from your phone. Both are free for customers on SmoothBooking.
When should you book a time?
When you want to secure a specific day and time, plan your visit in advance, or the service needs a longer slot. You get a confirmation and need no credit card.
When should you join the queue?
When you want to be served today, as soon as possible, and prefer not to commit to a set time. Join from your phone and track your place in real time without calling or waiting in line in person.
Comparison
| Booking | Real-time queue | |
|---|---|---|
| Timing | You choose in advance | Served soon, no fixed time |
| Commitment | A specific time | No set time |
| What you see | A confirmed booking | Your place + estimated wait in real time |
| Price for customers | Free | Free |
| Credit card | Not needed | Not needed |
Frequently asked questions
- Can I both book a time and join the queue?
- Yes, depending on which the location offers and which suits you.
- Can I see the wait time in advance?
- You see the estimated wait and your place in real time once you are in the queue.
- Which is faster?
- The queue suits you when you want to be served right away; booking when you want to secure a specific time. You always see the real-time queue status before joining.